Can you build an AI assistant that turns complex, boring insurance data into a crystal-clear, personalized story explaining exactly why someone’s health insurance premium has changed?
Problem Every autumn, customers receive their new health insurance premiums and often feel blindsided. Price changes seem arbitrary, even unfair. In reality, they are the result of a mix of public and personal factors: regional healthcare cost increases, age group changes or insurance model dependencies. All of this is traceable but buried in datasets, laws, and reports. Sales and service teams spend enormous time explaining these factors, often repeating the same stories over and over.
Objective
- Create an LLM-based bot that combines public data (FOPH, media, cost reports) with customer attributes (region, age, model, deductible)
- Explain both regional cost drivers and personal factors in plain, engaging language
- Enhance explanations with visual support (e.g., charts, comparisons)
- Optionally: suggest retention hooks (myCSS, G365 benefits)
Support for Hackers
Data:
- FOPH premium tables
- FOPH cost reports by canton and cost groups
- Public media reports on healthcare cost trends
Technical Preferences
- none
Why hack? Because you can turn frustration into understanding, acceptance and even trust. This is a real-world pain point with direct customer impact: get it right, and you’ll keep customers better informed and save thousands of hours for service teams.
About the Challenge Partner
About 1.7 million customers, around 100 agencies, more than 3000 employees – and one of Switzerland's leading health and property insurers. Yes, we're pretty big. And that's a good thing. Because size gives us real opportunities to make a difference. We've got big plans for the future – perhaps with you on board?
Do you enjoy juggling ideas and data? Do you get excited about innovative data solutions or optimising digital processes using artificial intelligence? Then you'll find your place with us in the diverse world of IT – with our headquarters in Lucerne.
Your future with us: Our innovative strength thrives on the commitment of talented people from all kinds of professional backgrounds. Here, you can contribute your ideas and actively work on projects that support our customers' health. You're looking for a meaningful role and a workplace built on mutual respect?
We look forward to meeting you!